Sun Global Innovations

Sun Global Innovations / FAQ

Before your first shipment.

Practical answers for pharmacies, brands, distributors and manufacturers. For a product-specific answer, send us your specification and destination market.

01Do you manufacture every component yourselves?

No. Sun Global Innovations is a sourcing and supply-chain partner. We work with qualified Chinese manufacturers and coordinate the components, private labelling, pack-out and import scope of your order. Facility photographs do not imply that we own the pictured plant.

02Do the supplied photos show products I can order exactly as pictured?

The cartridge and branded case photographs illustrate component and packaging examples. Dimensions, materials, model, branding rights and availability need to be confirmed in your quotation. The cartridge hero is a studio-restyled version of the real supplied component photograph.

03Does private labelling or import clearance make a finished kit approved?

No. Private labelling and customs services do not establish product authorisation. Regulatory status depends on the exact components, finished product, intended use and destination. Relevant files must be reviewed and responsibilities agreed for your business.

04Can I request samples or a smaller initial order?

Tell us the component and quantity you need for evaluation. Sample arrangements are agreed with the selected supplier. Stocked pens, cartridges and needles may be available below the indicative MOQ; availability, price and timing are confirmed with the quotation.

05What happens after I send an enquiry?

We review your product, specification, volume and destination, then discuss supplier options, documentation, price and lead time. Sample evaluation, artwork approvals, freight scope and importer responsibilities are agreed as applicable before the order proceeds.

06Who can buy from Sun Global Innovations?

We supply business customers only: licensed pharmacies, manufacturers, distributors and brand owners. There are no consumer sales or online checkout. Buyers are responsible for compliance in their own jurisdiction.

07What should I include in a quotation request?

Send your company details, product or component, exact specification, intended use, destination market, volume, branding requirements and temperature requirements. We usually reply with supplier options, pricing and a lead time within two working days.

08What are the typical minimum order quantities?

Indicative MOQs are 10,000 glass cartridges, 1,000 pen injectors, 10,000 pen needles and 5,000 nasal spray sets. API volumes are quoted on request and cold-chain shippers are arranged per shipment. MOQs vary by supplier and finish; stocked pens, cartridges and needles can ship below MOQ.

09Which quality and regulatory files are available?

Peptide APIs are sourced from vetted GMP manufacturers with CoA per batch; supplier DMF references are available on request. Primary packaging suppliers hold ISO 15378 certification. Device and needle suppliers hold relevant ISO 13485, 510(k) and CE files. These references are supplier- and product-specific, not blanket approval for a finished kit or every market.

10Can you build a private-label kit?

Yes. We coordinate cases, labels and cartons under your brand, along with case and carton design renders, label and IFU layout and GTIN/GS1 registration. Send your component and branding requirements for an OEM/ODM quotation.

11How do you handle cold-chain shipments?

We use validated PCM shipper specifications for products requiring 2–8 °C, with lane-by-lane viability checks. Typical shipper specifications cover 48–96 hours; the actual pack-out must match your product and transit lane.

12Which destinations and import services do you cover?

Our main lanes are the US, UK, EU and GCC. Services include US bonded Importer of Record, FDA initial importer coordination and UK/EU IOR services. Availability and documentation depend on the product, intended use and destination. Other destinations can be discussed by enquiry.

13Are prices and delivery times fixed?

No. Pricing and lead times are quoted against your specification, volume, finish, stock availability and destination. This website does not offer retail prices, instant purchases or a universal delivery promise.

Tell us what you need to ship.

Product, destination market and volume. One point of contact.

Request a quote